Stock orders received and paid Monday to Thursday, will be delivered as per below:
4 – 7 Working Days
Please Note: That orders placed on Fridays, Weekends and Public holidays will be process the next full working day. Please allow for these additional days.
We want you to be happy with your purchase. If you are not completely satisfied, you can request us to send our highly professional service team to assess the product and we will either repair / replace it, subject to the below terms. This Policy applies to products bought from one.aeciworld.com itself. Should you fall outside of the Gauteng area we will send a qualified third party to assess the product.
This Policy forms part of the one.aeciworld.com Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Please note that delivery fee will not be charged should the product be defective.
All replacement units will be accepted if factory default, however general wear and tear is not covered under this clause.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- Include all accessories and parts that were sold with the product.
- Please request Return Form and include this with in your parcel.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
Not what you ordered?
If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in paragraph 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible.
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 24 hours of such delivery / collection. We may inspect the goods to confirm that they are defective before we do so. Once we have inspected the product and validated your return, we will repair / replace the product as soon as possible.
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product; and
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return, and we will arrange our professional service team to assess the product, should we not be able to repair the product on site we will collect the product from you. We will then repair / replace the product.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 1 year period.
Extended Supplier Warranty (stipulated on product page)
A product may have a supplier warranty that extends beyond the 1 year Standard Warranty. If such a product turns out to be defective more than 1 year after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by contacting us directly, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return.
If you return a product that does not comply with this Policy, you may be liable to reimburse one.aeciworld.com for the cost of collecting the product from you and the cost of having the product returned to you.