Frequently Asked Questions
Our products require a controlled storage and delivery environment to ensure the quality you need. Please check your order on delivery to make sure that expiry dates and delivery conditions were met as we cannot accept returns after they have left our managed environment.
No we do not exchange products, due to the types of product that we sell.
You can expect delivery within 4-7 working days following your order submission. You will receive an email on the day that your order will be delivered.
If we accidentally delivered the wrong product to you, or if the product is not as described on the website or app; send an email to <> to start the process.
All orders submitted online require Instant EFT or a credit card payment upfront. No credit terms are offered currently.
A log in is required for all people interacting on the web site. Do not share user names and passwords in order to protect your account information, and can be used to verify users. The orders will be linked to your historical company account for record purposes.
This is not possible at launch but it is functionality that will be launched shortly thereafter. We will notify you in our newsletter so be sure to subscribe.
No. You can order as little as one unit and as many as you wish.
You can pay with a credit or debit card or Instant EFT
AECI has selected Payfast as the preferred payment portal for our e-commerce business due to their high level of security.
- PayFast is PCI DSS Level 1 Service Provider (the highest level).
- PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
- Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! So you can send money without sending your financial information! So you don't need to worry about paying people you don't know.
- Payfast makes use of 3D Secure to further enhance the security of credit card transactions on PayFast.
Reference: https://support.payfast.co.za/portal/en/kb/articles/is-payfast-secure
Payfast is PCI compliant, PCI DSS stands for Payment Card Industry Data Security Standard and is a PASA (Payment Association of South Africa) regulation in South Africa. This means any company accepting credit card payments on their website needs to comply in some way.
When you accept card payments on your website, you need to make sure you process cardholder data in a secure environment and this is where PCI compliance comes in. Luckily, because PayFast is PCI Compliant, you don't have to be, so rest assured all your customer's credit card payments are done in our secure environment.
Reference: https://support.payfast.co.za/portal/en/kb/articles/is-payfast-pci-compliant
Read more about the Payfast’s security here: https://www.payfast.co.za/security-fraud
All orders can be paid via Instant EFT or Credit/Debit card.
Our website does not currently offer credit facilities.
Your order and its status can be tracked via your login. Select Orders and you can see all your historical orders placed via the site.
You can expect delivery within 4-7 working days following your order submission. You will receive an email on the day that your order will be delivered.
You can expect delivery within 4-7 working days following your order submission. You will receive an email on the day that your order will be delivered.
It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout. To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile.
Please email us at one@aeciworld.com providing us with your order number and confirmation of the item/s missing from your order, and one of our online shopping assistants will contact you.
You can expect delivery within 4-7 working days following your order submission. You will receive an email on the day that your order will be delivered.
This will not be available at launch. Subscribe to our newsletter and we will notify you as soon as this functonality becomes available.
Please contact us one@aeciworld.com and one of our friendly online shopping assistants will be in touch to help.